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QuickBooks Unrecoverable Error 00000 00000

Having trouble with an Unrecoverable Error 00000 00000 in QuickBooks? This issue arises when performing routine tasks and your QuickBooks closed unexpectedly.

This error might arise in multiple scenarios:

  • When you open or close a file
  • Save a copy (backup or portable copy)
  • Select any menu option, button or link in QuickBooks
  • Update QuickBooks (program or payroll updates)
  • Run file utilities (verify, rebuild, or condense)

If you encounter this issue, a pop-up message will appear on your screen displaying: “QuickBooks Unrecoverable Error XXXXX XXXXX“

Warning message displayed by QuickBooks: “We apologize for the inconvenience. Please help the QuickBooks team eliminate this issues by providing us the following information.”

QuickBooks Unrecoverable Error 00000 00000

Common Causes for QuickBooks Unrecoverable Error 00000 00000:

Computer System Related Causes

  • QuickBooks Unrecoverable Error 00000 00000 may cause from the company file issues like data corruption, incomplete transactions, or file structure inconsistencies.
  • Unnecessary background programs, like antivirus software or firewalls, can disrupt QuickBooks, causing Error Code 00000 00000. Close them before running QuickBooks to prevent interference.

QuickBooks Software Related Causes

  • One of the primary causes of QuickBooks Unrecoverable Error 00000 00000 is using an outdated version of the QuickBooks software. Outdated software may lack necessary bug fixes, patches, and updates that address known issues and improve overall stability.
  • QuickBooks Unrecoverable Error 00000 00000 can arise from damaged components, caused by factors like sudden shutdowns or hardware failures during the installation.

Things to Do Before Performing Solutions of QuickBooks Unrecoverable Error 00000 00000

QuickBooks Software Related Precautions

  • Back up your company files before resolving QuickBooks Unrecoverable Error 00000 00000.
  • Make sure your QuickBooks software is up to date with the latest release. QuickBooks automatically downloads and installs the latest updates when they’re available. But you can also run the update manually yourself.

Computer/System Related Precautions

  • Check System Compatibility with QuickBooks & Its Components.
  • Ensure the you are using a stable internet connection and network that helps for simultaneous access to the company file.
  • Ensure to disable unnecessary background programs, such as antivirus software or firewalls, before resolving this error.

What are The Ways to Fix QuickBooks Unrecoverable Error 00000 00000?

Here are several ways to resolve QuickBooks Unrecoverable Error 00000 00000 based on different situations.

Resolve QuickBooks Unrecoverable Error 00000 00000 for Computer-Related Issues

Solution 1: Create New Windows Admin:

For Windows 11 and Newer Version Users

  1. Click on the Start menu and go to Settings.
  2. Choose the Accounts tab and then click on Family and Other Users.
  3. Under the Other User tab, select Add Someone Else to this computer.
  4. Opt for the I do not have this person’s sign-in info option.
  5. Click on Add a user without a Microsoft Account.
  6. Enter the new account name and click Finish.
  7. Create a unique password for added security.
  8. Provide necessary information like Name, Password, and Security Questions.
  9. Sign in using the newly created Administrator user details.
  10. Click on the Administrator tab and hit OK when done.

For Windows 10 Users

  1. Log in to Windows 10 as an administrator.
  2. Click on the Start Menu icon and choose Settings.
  3. Click on the Add someone else to this computer icon under the other users section.
  4. Select the I do not have this person’s sign-in info icon, and then click on Add a user without Microsoft Account info.
  5. Type in the name for the New account and click Finish.
  6. Set a password for the new account for security.
  7. Choose the recently created account and select the Account type tab.
  8. Click on the Administrator tab and then press OK when done.

For Windows 8.1 Users

  1. For Windows 8.1, open the Run window by pressing Windows + R key.
  2. Type “Control panel” and select OK.
  3. Click on the User accounts tab, then choose Manage another account, and also select Other accounts followed by Add an account.
  4. Sign in without a Microsoft account and choose the Local account tab.
  5. Enter the username, password, and password hint, then click Next.
  6. In the Manage other accounts window, select the newly created account and click the Edit icon.
  7. Finally, choose the Admin tab and click OK.

For Windows 7 and 8 Users

  1. Press Windows + R keys to open the Run window.
  2. Enter “Control Panel” and click OK.
  3. Select the User accounts tab, and then click on Manage another account.
  4. Choose the Create new account tab.
  5. Enter the name for the New account.
  6. Select the Administrator tab and click on Create account.

For Windows Servers Users

  1. To manage servers under the license system technician’s supervision, follow these steps:
  2. Open the Database Server Manager.
  3. Click on the Tools tab and select Computer Management.
  4. Expand Local Users and Groups, then choose Groups.
  5. Double-click on Admin Groups and open the Admin Properties window.
  6. Click on the Add option.
  7. In the “Select Users, Computers, Service Accounts, and Groups” window, enter the account name you want to add to the local admin groups and click OK.

Solution 2: Move Your Company File to Different Folder

To check for folder corruption or issues with the company file or QuickBooks installation, follow these steps:

  1. Create a new folder on your system desktop by right-clicking and selecting “New Folder.” Name it QBTEST.
  2. Open the folder that contains the company file.
  3. Right-click on the company file, select “Copy.”
  4. Paste the copied company file into the QBTEST folder.
  5. Open the QBTEST folder and access the particular company file from there.

Solution 3: Updating Adobe Reader to The Latest Version

To troubleshoot QuickBooks Desktop crashes with an Unrecoverable Error when dealing with PDF files or reconciling, especially with older versions of Adobe Reader, follow these steps:

If QuickBooks crashes with an Unrecoverable Error while opening a PDF file or reconciling, it might be due to using Adobe Reader 10.0, 9.0, or 8.0, especially if the preference for “Display PDF in Browser” is selected.

Note: Adobe Reader 11.0 (XI) and later versions no longer have the option to display PDFs in the browser by default, which can help resolve the issue.

  1. Open Adobe Reader and click on Help. Then, select About Adobe Reader to check the version.
  2. If you have versions 8.0, 9.0, or 10.0, update to version 11.0 by downloading it from Adobe’s official site.
  3. Follow the provided instructions to install Adobe Reader 11.0.
  4. Reboot your computer after completing the update.
  5. Try opening your previous bank reconciliation report again to check if the issue persists.

Solution 4: Run Reboot.bat File

To address the QuickBooks Desktop Unrecoverable Error XXXXX XXXXX issue, follow these steps:

  1. Find the Reboot.bat file under C:\Program Files(x86)\Intuit\QuickBooks xxx Ver 00.0 (xxx denotes the version of QuickBooks and 00.0 denotes the current version of QuickBooks).
  2. Right-click on the Reboot.bat file and run it as an administrator.
  3. Open the QuickBooks program to check if the Unrecoverable Error has been resolved. If not, proceed to the next step.
  4. Reboot the system and try running QuickBooks again to see if the issue persists.

Resolve QuickBooks Unrecoverable Error 00000 00000 for QuickBooks Software-Related Issues

Solution 1: Using Tools

1. QuickBooks Tool Hub Related Solutions

Step 1: Download the QuickBooks Tool Hub

  1. Download the latest version (1.6.0.3) of the QuickBooks Tool Hub. Save the file in an easily accessible location like your Downloads folder or Windows desktop.
  2. If you’ve used Tool Hub before, you can find the version information by selecting the Home tab. It’ll be displayed at the bottom.
  3. Open the downloaded file (QuickBooksToolHub.exe) and follow the on-screen instructions to install the tool hub, agreeing to the terms and conditions.
  4. After the installation is complete, double-click the tool hub icon on your Windows desktop to open it.

Step 2: Run Quick Fix My Program

The Quick Fix My Program tool, found in the QuickBooks Tool Hub. It works by closing any background processes QuickBooks is using and quickly fixing the program.

  1. In QuickBooks Tool Hub, select “Program Problems.”
  2. Click “Quick Fix My Program.”
  3. Let the tool close background processes and perform a quick repair.
  4. Open QuickBooks Desktop to check if Unrecoverable Error XXXXX XXXXX is resolved.

2. Use QuickBooks Install Diagnostic Tool

The QuickBooks Install Diagnostic Tool is an essential tool for troubleshooting Unrecoverable Error 00000 00000. This tool efficiently detects and fixes installation errors, ensuring a smooth QuickBooks experience by addressing Microsoft component issues through its user-friendly interface.

  1. Close QuickBooks.
  2. Double-click the QuickBooks Tool Hub icon on your desktop.
  3. In the Tool Hub, go to “Installation Issues.”
  4. Choose “QuickBooks Install Diagnostic Tool.”
  5. The tool will launch and start scanning for issues related to Windows components and installation.
  6. Allow the tool to complete its process.
  7. Open QuickBooks and your company file after the tool finishes.

3. Utilize Auto Data Recovery Tool

The Auto Data Recovery (ADR) tool is a simple solution to restore your damaged or deleted QuickBooks company file.
Follow these steps to use the QuickBooks ADR tool:

General Recovery Steps:

  1. Create a new QBTest folder on your desktop and locate your company file.
  2. Search for files with the .tlg file extension.
  3. Cut (Ctrl + X) and paste (Ctrl+V) these files into the QBTest folder.
  4. Access the QuickBooks ADR folder using the same company file folder.
  5. Copy and paste the .qbw file extension into the QBTest folder.
  6. Select the .tlg and .QBW.adr files in the QBTest folder.
  7. Click on the Rename option and remove the .adr extension from the filename.
  8. Open QuickBooks Desktop and use the credentials to verify the account by accessing the QuickBooks company file folder in the QBTest folder.
  9. Go to the File menu, select Utilities, and then choose Verify Data.
  10. If the recovered data is good, copy it from the QBTest folder and paste it into the main company file folder.

Recovery within 12 hours:

  1. Create a new QBTest folder on your desktop.
  2. Use the QB Company File feature to access the ADR feature.
  3. Access the .TLG.adr and QBW.adr files in the QB company file.
  4. Choose and paste them into the QBTest folder.
  5. Delete the .adr file extension.
  6. Check the integrity of the restored data.
  7. Go to the File menu, navigate to the Utilities tab, and choose Verify Data.
  8. Copy the data from the QBTest folder and paste it into the QuickBooks company file folder.

Solution 2: Surpass QuickBooks Desktop

Step 1: Suppress the desktop while starting QuickBooks

  1. To begin with, hold or press the Ctrl key button. 
  2. Now, double-click the QuickBooks program icon. 
  3. Then, continue holding the Ctrl key until no company file is open on your desktop. 
suppress the desktop while starting QuickBooks

Step 2: Suppress the desktop while opening up a company file

  1. Begin by selecting the company file from the No Company Open screen. 
  2. Press and hold the Alt key button then click on Open. 
  3. If you get prompted for your login information, then release the Alt key and enter your valid username along with a secure password.
Suppress QuickBooks desktop when opening the Company file

Note: If not asked for a username and password, keep holding the Alt key for your credentials.

  1. Press and hold the Alt key again, and click OK.
  1. Continue holding the Alt key until your company file is fully opened.

Solution 3:  Prevent QuickBooks from Launching all Windows at Startup

When you close your company file, QuickBooks will re-open any windows left open. QuickBooks may freeze or you may end up with unrecoverable errors on startup if you have a large report or several windows set to open automatically.

  1. Launch QuickBooks Desktop.
  2. In the “No Company Open” window, select your company file.
  3. To prevent QuickBooks from opening all windows at startup and resolve potential unrecoverable errors, press and hold the ALT key on your keyboard.
  4. While holding ALT, click Open.
  5. Keep holding the ALT key until the file opens.
  6. If prompted to log in, release the ALT key, enter your password, and then press the ALT key again before clicking OK.

Solution 4: Update QuickBooks To The Latest Edition

Updating QuickBooks software to the latest version at regular intervals is required to improve software performance, data security and get access to all other services offered by Intuit.
The outdated application doesn’t let you receive any new or critical security updates that may save your software from vulnerable data breaches.

Follow the 2 different methods to update your software (Automatic Update and Manual Update). Let’s follow them step by step:

Automatic Updates:

  1. Open QuickBooks and go to the Help menu.
  2. Select “Update QuickBooks Desktop.”
Update QuickBooks Desktop option
  1. Click “Update Now” under the Update QuickBooks screen.
Update Now icon
  1. Optionally, choose to remove previously downloaded updates by selecting the Reset Update checkbox.
  2. Click “Get Updates” to initiate the update process.
  3. Once the update is complete, close and reopen QuickBooks to install the updates.

Manual Updates:

  1. Close your company files and QuickBooks Desktop application.
  2. Go to the Windows Start menu and right-click on the QuickBooks Desktop icon.
  3. Choose “Run as administrator.”
  4. On the No Company Open screen, hover over the Help menu and select “Update QuickBooks Desktop.”
No Company Open screen
  1. In the Options tab, click “Mark All” and then press Save.
Options tab and click on Mark All
  1. Navigate to the Update Now tab and check the Reset Update checkbox.
  2. Click “Get Updates” to start the manual update.
Get Updates button
  1. After completion, close and reopen QuickBooks.

Note: If prompted to Install Update, click Yes, and after installation, restart your system.

Solution 5: Open a Sample Company File

Before fixing the QuickBooks unrecoverable error, it’s important to determine whether the issue is with the company file. Sometimes, the company file might be damaged or corrupted.

Another potential cause could be the folder where the company file is stored. This could prevent the user from accessing the file or creating a new one. If you’re unable to open your company file and the error continues, you can attempt to open a sample file. Here are the steps to follow:

  1. First, Double-click the QuickBooks Software.
  2. While the software is opening, press and hold the Ctrl key.
  3. Continue to hold the Ctrl key until you see the No Company Open option on the application.
No Company Open option
  1. Click on the Open Sample File option and select one of the sample files. Click OK.

Note: If the application demands any restore or update option, you have to click OK. If the sample file opens without any error, your company file may be damaged.

Solution 6: Recreate QBWuser.ini file

  1. Launch the Windows Explorer program.
  2. Navigate to the following address: C:\Users\(Windows Username)\AppData\Local\Intuit\QuickBooks.

Note: If the “AppData” folder is not visible in the user folder, ensure you have selected the option to show hidden files.

Show-Hidden-Files
  1. Locate the QBWuser.ini file.
  2. Press the “Delete + Enter” key to move the file to the recycle bin.
  3. Open your QuickBooks Desktop program.
  4. Verify the current status of the Unrecoverable Error in QuickBooks.

Note: If deleting the qbwuser.ini file causes further issues, you can open the recycle bin and restore the qbwuser.ini file.

Resolve QuickBooks Unrecoverable Error 00000 00000 for Network & Connectivity Related Issues

The QuickBooks Unrecoverable Error 00000 00000 may occur when the software faces difficulty connecting to the network. This error may occur when a temporary conflict arises in the network while a user is working with the QuickBooks Company file.

FAQs:

  1. What is an Unrecoverable Error in QuickBooks Desktop?

    An ‘unrecoverable error’ in QuickBooks is a serious issue that stops the software from working properly. It can’t fix itself, so you have to close the program or it might crash suddenly.
    When this error happens, you see a message with a 10-digit code, and there are 50 possible codes. The main reasons for this error are usually missing updates for Windows or QuickBooks, and sometimes it can be caused by damaged data.

  2. What is QuickBooks Unrecoverable Error Code XXXXX XXXXX?

    QuickBooks-Unrecoverable-Error-Message-xxxxx-xxxxx

    If you come across an Unrecoverable Error with a code like XXXXX XXXXX, it indicates that QuickBooks shut down unexpectedly. This might happen when you:

    1. Open or close a file
    2. Save a copy (backup or portable copy)
    3. Select any menu option, button, or link in QuickBooks
    4. Update QuickBooks (program or payroll updates)
    5. Run file utilities (verify, rebuild, or condense)

  3. What are the Stages When You Hit by QuickBooks Error Code 00000 00000?

    Here are various Stags where you might encounter unrecoverable errors:
    1. While creating a portable file.
    2. During the download of a payroll update.
    3. When attempting to send payroll via Direct Deposit.
    4. Running Verify or Rebuild functions.
    5. Saving transactions.
    6. Using the Open Previous Company feature.
    7. When trying to open a company file.
    8. Closing any open window in a company file.
    9. Using the Open Previous Company feature.
    10. When opening any window in QuickBooks.
    11. Opening QuickBooks desktop files on a workstation.
    12. Printing, emailing, or saving as PDF from QuickBooks desktop.
    13. During the creation of a company file backup.

  4. What are the Other Similar QuickBooks Unrecoverable Error Code 00000 00000?

    Here are some similar Unrecoverable errors can be seen in various numeric combinations:
    00227 55008, 00000 15204
    00000 14775, 00551 46274
    02457 79428, 13730 84631
    13824 75582, 15563 13890
    19758 63847, 20103 33023
    20888 41171, 16059 98709

  5. What are the Symptoms/Sign of QuickBooks Error Code XXXXX XXXXX?

    Here are the most common sign when you see XXXXX XXXXX on your screen:

    1. QuickBooks desktop window keeps crashing.
    2. QuickBooks Desktop Windows suddenly closes after opening or becomes unresponsive.
    3. Trouble finding a saved transaction in the company file.
    4. Update progress freezing randomly or taking too long to complete.
    5. QuickBooks freezes again and again.
    6. Despite QuickBooks software not being updated, attempts to check for pending updates fail.
    7. QuickBooks crashes while performing specific tasks like printing, updating, or running reports.
    8. Some QuickBooks features suddenly stop working.
    9. Continuous error messages persist even after restarting the QuickBooks program.

User Guide:

What are the precautionary steps to avoid QuickBooks Unrecoverable Error XXXXX XXXXX?

Regular QuickBooks updates enhance software stability, fix bugs, ensure security, improve performance, and introduce new features.

Make sure you are using Stable Internet Connection and Network.
Regular QuickBooks updates enhance software stability, fix bugs, ensure security, improve performance, and introduce new features.
Using the proper exit procedure contributes to the overall stability of QuickBooks avoiding Unrecoverable Error XXXXX XXXXX.
Avoiding overload in QuickBooks prevents sluggish performance, delays, and slow task execution, minimizing the risk of data inaccuracies.
Make sure your system compatibility with QuickBooks & Its Components for avoiding Unrecoverable Error XXXXX XXXXX.
Take Regular backup of your QuickBooks Data.
Regularly optimize the company file in QuickBooks.
Regular QuickBooks maintenance helps prevent the occurrence of unrecoverable errors.